For deliveries to countries outside the EU, additional fees—tax, customs, import duties)—may be levied by the local governing authorities. These further costs shall be borne by the customer.
Items will be shipped from Vienna, Austria with official documentation declaring the exact total of all merchandise purchased in EU euros, as well as the country of origin for each item.
We are always happy to help in case of size exchanges, pending available stock. Please drop an email to email@example.com and we can provide you with a free shipping label.
You can return your item within fourteen days after delivery date. You must pay for the cost of shipping the item back to us.
We highly recommend that you use a method with tracking as we can only take responsibility for items once they are delivered and a lost parcel without tracking is not something we can take responsibility for.
Please send your return items with the return form which was included in your parcel together with the invoice. Please email us at firstname.lastname@example.org in case you have lost your return form and need a new one.
KAERNTNER STRASSES 39
ECKE ANNAGASSE 1
Please try items on with care:
If you decide to return something, please ensure that it is in perfect condition. This means:
— clean (no deodorant, perfume or make-up stains)
Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you. Note, shipping fees are costs we incur and therefore not refundable.